- Jul 9, 2022
So sorry this is a long story I really need advice and would welcome advice from dentists but also anyone else who might want to chime in. Background: I am an extremely anxious person with medical trauma, I also believe I have many traits of autism and have a diagnosed autistic sibling, though I have never been diagnosed with anthing. I had a dental implant installed last year and a crown put on it this year. There was a lot of drama with the dental implant crown installation where the crown got stuck and couldn't be pulled out, and shifted my teeth, changing my bite for a while, and changing how things feel, I have also noticed my jawbone has shrank around the implant. I recently went to a prosthodontist for a second opinion on the implant, just to see what he thought about the crown mainly, without telling my dentist or telling the prosthodontist my dentists name, and he said the crown was OK but I had some bone loss around the implant (didn't say if that was ok or not and I didn't think to ask). Since I don't want to tell my dentist that I am suspicious about the implant and saw a prosthodontist, and my checkup was soon, I thought I would address the bone loss there, I knew I was due for xrays. What happened: Last week, I had the appointment for a cleaning and a checkup. When I got to the appointment, I was taken to the room by the hygienist, told the dentist wasn't in the office, and I would be given x-rays and a cleaning and the dentist would look at my x-rays when he got back, and I wouldn't be seeing a dentist. I said I needed a dentist for a checkup. The hygienist said "I can do that, I can do everything he can do except diagnose". I argued back and said I needed a dentist because of my dental implant, and I also told her they should have told me beforehand that the dentist wasn't in the office. The hygienist told me my bone loss looks ok to her, but I can make another appointment to see the dentist, and have a note put on my record not to bring me in when the dentist isn't there again. Turns out, he was out all week due to a family emergency. I booked another appointment to come back and see the dentist. I felt really stressed, angry, and anxious, because they hadn't told me the dentist wouldn't be there, and I don't believe the hygienist can do everything the dentist can do except for diagnose, and started to have extreme anxiety with my heart pounding like crazy, and got hardly any sleep. The next day I called the practice and asked if my return appointment would cause me to be billed for two exams. The office person told me they hygienist didn't give me an exam, so I repeated to her my conversation with the hygienist whereI said I needed a dentist for a checkup and the hygienist said "I can do that, I can do everything he can do except diagnose". The office person said the hygienist cannot do an exam they give an evaluation or something like that, and told me the hygienist is really experienced, but not as educated as the dentist. I asked if it was their policy not to notify patients if the dentist isn't going to be there and they said "yes, unless it will be an issue" but "it only happens two days per year". Yet I had been told the dentist was gone all week at my appointment. I asked if the only way for me to find out if a dentist would be there at my appointment was to call right beforehand and was told "yes". At this point, I started to get completely stressed and angry so I asked for my next cleaning in six months to be cancelled. They asked me if I wanted to reschedule it and I said no. They asked if I was going to another dentist and I said I didn't know what I wanted to do. I said I was uncomfortable with how the appointment had gone and didn't feel good about it. At all times I was polite, and didn't yell, though I am sure I didn't sound happy, and I thanked the office person (they said "OK"). I don't know what to do, I don't want to look for a new dentist, I have really mixed feelings about this one, but my previous one was a full on scammer who wanted to do unecessary work, which this one hasn't. I still have to go to the appointment this week to get the checkup I didn't get, and am afraid there will be drama or people mad at me for cancelling my cleaning and saying that I was uncomfortable about the appointment and unhappy about what happened. I am afraid there will be some argument or conversation or drama this week, and keep trying to play out what can happen. I am afraid this dentist will dismiss me as a patient. I am also feeling though like they are substandard to not be there or give the patients checkups, to have hygienists saying they can do everything the dentist can do, and it isn't fair not to give people notice that their appointment has been changed in this way. I know I am out of control with anxiety and obsession over dental stuff, but also think the way they treated me wasn't right, and I fear what is coming. I can't sleep and am feeling sick all day every day with a pounding heart. Need any advice on this situation and advice on what to do. Please help!