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Making a home visit- "difficult/rude patient according to staff"

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comfortdentist

Well-known member
Verified dentist
Joined
Jul 19, 2009
Messages
2,748
Location
Miami, Fl
So a patient of mine that part of my staff thinks is rude has a relative who a couple of years ago had major brain trauma and is bed ridden with no speech and severely brain damaged. She called me today about a large abscess and asked where to take him. Frankly there isn't a great answer for patients like him in the states. So I volunteered to go to her house tonight to see the problem. My staff was surprised at my action and I explained to them that I have found if you are consistently nice to rude people they eventually change. Let's see if I can help out on this one. I was warned by her that she couldn't put her finger in his mouth for fear of getting bitten off.
 
krlovesherkids777

krlovesherkids777

Super Moderator
Staff member
Joined
Jul 26, 2017
Messages
3,003
Location
Sioux Falls, SD
This is a great story of kindness @comfortdentist ! Good outlook on things and believe your kindness will make a huge difference .
 
C

comfortdentist

Well-known member
Verified dentist
Joined
Jul 19, 2009
Messages
2,748
Location
Miami, Fl
I don’t know if I can be of any value beyond an opinion
 
M

MountainMama

Well-known member
Joined
Jul 1, 2018
Messages
2,522
I don’t know if I can be of any value beyond an opinion

Just being available and willing to make the visit is valuable. I imagine even a rude patient would be grateful by this kindness. I hope it makes a difference in her attitude.
 
krlovesherkids777

krlovesherkids777

Super Moderator
Staff member
Joined
Jul 26, 2017
Messages
3,003
Location
Sioux Falls, SD
I wouldn't be suprised you get a few new patients down the road on referral from this patient for this kindness
 
C

comfortdentist

Well-known member
Verified dentist
Joined
Jul 19, 2009
Messages
2,748
Location
Miami, Fl
Good news found an OMS that can see him in the hospital due to his higher anesthesia risk not suitable for office anesthesia.
 
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