Making a home visit- "difficult/rude patient according to staff"

[comfortdentist]

So a patient of mine that part of my staff thinks is rude has a relative who a couple of years ago had major brain trauma and is bed ridden with no speech and severely brain damaged. She called me today about a large abscess and asked where to take him. Frankly there isn't a great answer for patients like him in the states. So I volunteered to go to her house tonight to see the problem. My staff was surprised at my action and I explained to them that I have found if you are consistently nice to rude people they eventually change. Let's see if I can help out on this one. I was warned by her that she couldn't put her finger in his mouth for fear of getting bitten off.

 

[krlovesherkids777]

This is a great story of kindness @comfortdentist ! Good outlook on things and believe your kindness will make a huge difference .

 

[comfortdentist]

I don’t know if I can be of any value beyond an opinion

 

[Enarete]

I don’t know if I can be of any value beyond an opinion

Kindness is always valuable and so is taking the time for someone.

 

[MountainMama]

I don’t know if I can be of any value beyond an opinion

Just being available and willing to make the visit is valuable. I imagine even a rude patient would be grateful by this kindness. I hope it makes a difference in her attitude.

 

[krlovesherkids777]

I wouldn't be suprised you get a few new patients down the road on referral from this patient for this kindness

 

[comfortdentist]

Good news found an OMS that can see him in the hospital due to his higher anesthesia risk not suitable for office anesthesia.